These terms govern the MonetizePro software subscription and related software features purchased from Neon Nancy Inc., doing business as MonetizePro.ai (MonetizePro, we, us, or our). Your order identifies your plan, price, billing schedule, included features, and any additional charges. Customer support and cancellation contact: [email protected].

1. Agreement and scope

You accept these terms by affirmatively agreeing to them during checkout or signing an order that incorporates this version. If you purchase for an organization, you represent that you have authority to bind it. You must be at least 18 and legally able to enter this agreement. A representative does not personally guarantee an organization's obligations merely by accepting on its behalf.

These terms cover software access and specifically purchased onboarding or support. Managed marketing, custom development, and consulting require a separate services order. Training, events, or other products with their own disclosed terms are governed by those terms. An expressly negotiated signed order controls a direct conflict with these terms. We honor specific guarantees and material promises made as part of your purchase; general website changes do not withdraw them.

2. Plans and access

We provide the features, limits, support channels, and service period described in your accepted order. Access begins on the date stated there or, if no date is stated, when we issue working login access after payment and required account verification. We send account access instructions to the email you provide. Any separately purchased implementation work follows its stated schedule and dependencies.

You are responsible for maintaining accurate account information, protecting credentials, and limiting access to authorized users. Notify us promptly of suspected compromise. We may reasonably verify authority before changing account ownership, payment details, or access. You are not automatically responsible for activity caused by our breach of this agreement.

3. Prices and payment authorization

Before you purchase, checkout or your order must identify the amount due now, currency, applicable taxes, billing frequency, renewal amount or calculation, trial end date if applicable, and any separately charged usage. Prices are in US dollars unless your order states otherwise. You authorize only the charges disclosed and accepted for your purchase and actual authorized usage.

For recurring plans, we obtain your affirmative consent to the recurring payment schedule. A saved payment method does not authorize unrelated products, unapproved upgrades, or undisclosed charges. Bank debits require the applicable separate payment authorization or mandate. You represent that you are authorized to use the payment method. We provide payment confirmations and a recognizable merchant name on billing records.

We may retry an unsuccessful authorized payment and notify you of failure. We do not continue renewal charges after effective cancellation. Revoking payment authorization does not by itself resolve a legitimately accrued contractual balance, but we will not use a revoked authorization for future debits.

4. Subscriptions and trials

A subscription renews for the billing period displayed at checkout unless canceled before the next renewal. An annual plan is billed for a year and is distinct from a monthly plan. An installment schedule is a payment arrangement for the stated purchase, not automatically a cancelable monthly subscription; any fixed total commitment must be clearly disclosed and separately accepted.

If you accept a trial that converts to paid service, we disclose the trial duration, exact conversion date, charge, frequency, and cancellation method before enrollment and obtain your informed consent. We send applicable trial and renewal notices. If a trial is offered without automatic conversion, we do not begin charging without a new purchase authorization. An undisclosed or unaccepted conversion is not authorized by these terms.

5. Usage and additional services

Phone calls, text messages, email delivery, AI features, third-party integrations, or other metered services may carry usage charges separate from your subscription. The applicable rate schedule, units, limits, and any required wallet funding are displayed before you enable or purchase them. A description of unlimited access to a feature does not eliminate separately disclosed usage charges, but we will not impose a limit or charge that contradicts the offer you accepted.

Automatic wallet replenishment is optional and requires separate consent specifying the replenishment amount and trigger. You can disable it through account settings or support. Disabling replenishment stops future top-ups; it does not erase authorized usage already incurred. Unless your accepted order lawfully specifies another treatment, unused purchased wallet funds are refunded after final usage is reconciled; free promotional credits have no cash value. There is no automatic forfeiture of purchased funds merely because you cancel.

Plan upgrades, paid add-ons, and changes to committed spending require your acceptance of the additional cost. We give advance notice of rate changes and obtain any consent required by law or payment rules before applying them.

6. Cancellation and refunds

You may stop renewal at any time before the next scheduled charge through the account cancellation control or by emailing [email protected] from your account email with enough information to identify the subscription. A support cancellation is effective when we receive the request, even if our confirmation is delayed. No advance three-day notice, telephone call, or explanation is required. We confirm the effective end date in writing. A technical problem with the account control does not prevent cancellation by email.

Unless you request immediate closure, paid access continues through the current paid period. Canceling stops future renewals and optional automatic top-ups. Authorized usage accrued before service ends remains payable. Monthly and annual subscription fees are generally not prorated for voluntary cancellation or nonuse during an available paid period.

This policy does not exclude refunds or other remedies for duplicate charges, unauthorized charges, charges after effective cancellation, failure to provide the purchased service, an applicable express guarantee, or rights required by law. If we discontinue the purchased service without your material breach and cannot provide a substantially equivalent service you accept, we refund the unused prepaid subscription period. We review billing concerns on their facts and return approved refunds to the original payment method where feasible, subject to payment-system rules. No refund or cancellation condition overrides mandatory consumer protections.

7. Responsible use and customer communications

You must have the necessary rights to the data and materials you upload and a lawful basis for communications you send. You are responsible for your contact lists, sender identification, required consent, unsubscribe handling, and compliance with applicable marketing, privacy, and communications rules. Purchasing software does not supply consent from your recipients.

Do not use the service for unlawful activity, deceptive content, infringement, malicious software, unauthorized access, harassment, or unsolicited communications that violate applicable rules. Do not resell access, bypass usage controls, reverse engineer except where law permits, or interfere with other customers. These restrictions do not prohibit truthful reviews, lawful complaints, or protected reporting.

8. Data and intellectual property

You retain ownership of your business data and materials. You grant us a limited license to process, store, transmit, and use them as reasonably necessary to provide, secure, and support the service, consistent with our Privacy Policy at https://monetizepro.ai/privacy and any applicable data-processing agreement. These terms do not grant us a right to sell your customer lists or publish your private content.

We and our licensors retain rights in the platform, underlying software, reusable templates, documentation, and pre-existing technology. During a paid or authorized trial period, you receive a limited right to use the purchased features for your permitted business purposes. Third-party materials remain subject to their applicable licenses. No exclusive ownership of AI output is promised where such ownership cannot legally or technically be assured.

Keep copies of essential business information. Before closing an account, request available exports of your data.

We provide a reasonable export opportunity of at least 30 days after ordinary termination, subject to legal restrictions and urgent security measures, and explain any technical limits. Retention and deletion follow our Privacy Policy and legal obligations; this is not a promise of indefinite storage or export of proprietary platform code.

9. Third-party services and AI

Some features depend on third-party platforms, telecommunications providers, payment services, or AI models. Their availability, policies, and technical limits may change. We will communicate material changes affecting your purchased service and use reasonable efforts to address them. We are responsible for our own contractual obligations and do not excuse all failures merely because a supplier is involved.

AI-generated content can be inaccurate, incomplete, or similar to other output. Review it for accuracy, suitability, legal compliance, and third-party rights before use. Do not rely on AI output as legal, medical, financial, or other licensed professional advice. We do not guarantee revenue, lead volume, conversion rates, search rankings, deliverability, or business results.

10. Service standards and suspension

We use reasonable care and skill in providing the service. Unless an order expressly provides a service-level commitment, we do not guarantee uninterrupted or error-free operation. Report a material failure promptly so we can investigate and correct it. If we cannot remedy a material failure within a reasonable time, you retain applicable termination and refund remedies.

We may proportionately restrict access for overdue undisputed amounts, material misuse, or a credible security or legal risk. We ordinarily provide notice and a reasonable opportunity to cure. Immediate action may be necessary for urgent harm or legal requirements, with notice when permitted. A good-faith billing question alone is not misuse. Suspension does not create a right to bill indefinitely for service we do not provide.

11. Claims and liability

We encourage you to contact support with the date, amount, and description of a disputed charge so we can investigate. Contacting us is not a prerequisite to exercising lawful bank, card, regulator, or court rights. We may provide accurate agreements, authorization records, access logs, and correspondence to a processor or issuer as permitted by law. These terms neither prohibit legitimate chargebacks nor establish that a particular payment was authorized. We do not impose a chargeback penalty merely for exercising protected rights, and we do not seek double recovery after a refund or payment reversal.

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits or opportunities. Our aggregate liability arising from the affected service is limited to the fees paid or payable for that service during the 12 months preceding the event giving rise to the claim. These limitations do not apply to fraud, willful misconduct, gross negligence, obligations to refund amounts properly due, or liability that applicable law does not permit to be limited. They do not exclude mandatory remedies or our express service commitments. Except for those commitments and non-excludable rights, other implied warranties are disclaimed to the extent law permits.

If your unlawful use or infringing customer materials cause a third-party claim against us, you will reimburse losses and reasonable defense costs finally awarded or agreed in a settlement you approve, to the extent caused by that conduct. We must notify you promptly, allow reasonable participation in the defense, and mitigate loss. This does not cover loss caused by our own breach, misconduct, or unauthorized modification of your materials.

12. Changes and general provisions

Material changes to these terms or subscription prices apply prospectively. We provide at least 30 days' notice before a change affecting renewal and obtain renewed consent where required. We do not increase a fixed prepaid subscription price during its paid term or apply a new restriction retroactively to an earlier transaction or dispute. You may cancel before a new renewal price takes effect.

This agreement is governed by the laws of California and applicable United States federal law, subject to mandatory laws protecting you. Courts with jurisdiction in California, United States will hear contractual disputes unless applicable law entitles you to another forum. These terms do not create mandatory arbitration or waive non-waivable legal rights.

The accepted order and these terms form the agreement for the covered service. A waiver must be express; an unenforceable provision is severed to the minimum extent necessary. Neither party may transfer obligations in a way that materially reduces the other's rights without consent, except to a successor that assumes this agreement. Notices go to your account email and [email protected]. Electronic acceptance and records may evidence this agreement, subject to applicable law.